DO NOT GET DEFRAUDED

If a scammer has asked you to send money using mAfriSend, let us know immediately.

If you receive a suspicious email, forward it to us at [email protected] Remember to forward the email directly, DO NOT cut or paste the contents.

And, don’t hesitate to file a fraud claim or report it to authorities.

Internet purchase scam

Scammers post fake items for sale on classified sites or marketplaces and ask buyers to send money. Don’t fall for it!

Be sure you are using mAfriSend.africa or our app for your transactions.

Advance fee scam

When you’re asked to pay fees upfront for a loan, credit card, grant, investment, or inheritance money.

Do not pay unauthorized fee.

Romance scam

You’ve made a new connection on social media, an online forum, or dating website and are asked to pay for travel or other emergency expenses.

Only send money to known person(s).

Protect yourself from fraud

Only use mAfriSend to send money to your friends and family.

If someone you haven’t met in person asks you to send a money transfer, do not respond to them. Use strong passwords and do not open random links or attachments. Keep your personal information to yourself.

Note: After a transfer is sent or deposited, mAfriSend may not be able to give you a refund. If the money hasn’t been sent or deposited, you can let us know by filling a fraud claim.

If a scammer has asked you to send money using mAfriSend services, call our Fraud Hotline to report it.

Be cautious if someone suddenly appears out of nowhere and asks you to send money for any of the following situations:

Don’t let fraud go unnoticed

When you report fraud, you help reduce the chances of someone else getting scammed. It also helps law enforcement agencies identify and prevent scams.

If you believe you’ve encountered fraud, we encourage you to contact local law enforcement and other consumer protection resources.

Reporting fraud is essential. It helps educate consumers and provides authorities with information about current scams. While we collaborate with police organizations globally, our role isn’t law enforcement. We cooperate with agencies to support investigations and prosecutions of those misusing our services.

How do I identify a scam?

Scams don’t always occur in a certain way. But they do have a pattern that you can look out for to avoid and prevent it:

• Scammer will ask you to send money by pretending that it’s an emergency. If you haven’t met someone in person, it’s best not to send them a money transfer.
• If your passwords are easy to guess or accessible, scammers can hack into your accounts. Use strong passwords and don’t share it with anyone.
• Scammers use emails, social media, text messages, and phone calls to get your attention. Usually, their messages have incorrect grammar and misspellings in the email address . Before you respond, do your research.

What happens after I file a fraud claim?

After you file a fraud claim, our fraud department will review your claim. If required, our team will contact you for more information. Depending on the transfer status, we may refund your transfer. You will receive an email from us with the status of your claim request.

It is important to remember that mAfriSend cannot catch the scammers. We cooperate with law enforcement agencies to help in the investigation and prosecution of people who take advantage of our services to commit fraud.

Will I receive a refund on my money transfer?

If you believe your transfer was sent to the wrong person, call our Customer Care immediately to cancel it. If your transfer is not picked up, sent or deposited you’ll get a full refund on the transfer.

What is mAfriSend doing to prevent fraud?

We’re letting people know about fraud through different channels, offering tips and resources to our customers, and investing in technology to help us better protect against fraud. When  fraud is reported, we support  law enforcement agencies with all the information they need to investigate the scam.

What should I do if I receive a suspicious email asking to send a transfer using mAfriSend?

Please forward us the email directly [email protected]. Note that this does not mean a fraud claim has been filed. To report a scam, you must file a fraud claim online or call our fraud hotline.